These terms and conditions apply to the use of The Essential One.com website. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions). Please note, these terms and conditions can potentially change at any time, and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access this website. If you have any queries relating to our terms and conditions, please contact us at firstname.lastname@example.org before placing an order.
Theessentialone.com is the trading name of ZY Retail Ltd, The Redlands, Main Road, Minsterworth, Gloucestershire, GL2 8JH. Vat Registered
These terms and conditions will apply between you and The Essential One Ltd, when you buy an item from Theessentialone.com. The terms do not affect your statutory rights.
The Essential One Ltd reserve the right to end our agreement with you and to suspend or terminate your access to the website immediately and without notice to you if:
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on our website is incorrect for any reason, we will email you to inform you that we have not accepted your order. You will be advised of the correct price of the subject product. You may wish to go ahead with the order and pay the difference or if you have already paid for the goods in the circumstances described in this clause, we shall cancel the order and refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit or debit card.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order, we shall make good any shortage or non-delivery, replace any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within one month of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. We will refund any related returned postage costs incurred by yourself. This provision does not affect your statutory rights.
We have taken every measure to provide accurate product images for each product for sale on our website. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product. The products sold on Theessentialone.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the website or for any products or services purchased from Theessentialone.com.
We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We accept no responsibility for the contents of any other websites to which this website has links or acts as agent and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of, or reliance on, any content, goods or services available on such sites.
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply to The Essential One products are those stated on The Essential One material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.
All rights, including copyright, in the content of Theessentialone.com web pages are owned or controlled by The Essential One Ltd. In accessing Theessentialone.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of Theessentialone.com web pages for any other purpose whatsoever without the prior written permission of The Essential One Ltd.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
These Conditions govern our relationship with you. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
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Our customers are extremely important to us and we treat all complaints very seriously. We pride ourselves on our quality of product and always go the extra mile for our customers.
If you would like to make a complaint, email us at email@example.com or through our contact form here.
Relevant information in relation to complaints about products and services bought online can also be found using the Online Dispute Resolution platform, this can be accessed here: http://ec.europa.eu/consumers/odr/